Privacy Policy
Last updated: January 2026. This Privacy Policy explains how Diagnostic Kitchen collects, uses, and protects information when you visit our website and use our diagnostic guides and assessment resources.
1. Information We Collect
Diagnostic Kitchen may collect information in the following ways:
- Contact Form Data: When you submit inquiries, assessment requests, or contact forms, we collect your name, email address, phone number, facility details, and any diagnostic questions or project descriptions you provide.
- Website Usage Data: We may use analytics tools to collect information about how you interact with our site, including pages visited, time spent, referral sources, and device type. This helps us understand which diagnostic resources are most helpful to facility managers and kitchen planners.
- Cookies and Similar Technologies: We may use cookies and similar tracking technologies to remember your preferences, improve site functionality, and analyze usage patterns. You can control cookie settings through your browser.
- Automatically Collected Information: Our servers may automatically log your IP address, browser type, operating system, and access times when you visit our site.
2. How We Use Your Information
We use collected information for the following purposes:
- Responding to your inquiries and providing diagnostic guidance tailored to your equipment relocation challenges.
- Improving and personalizing your experience with our diagnostic tools and content.
- Sending you relevant updates about new diagnostic resources, assessment protocols, or protective measures related to kitchen equipment relocation.
- Analyzing site performance and user behavior to refine our diagnostic flowcharts and risk assessment materials.
- Complying with legal obligations and protecting against fraud or misuse of our services.
- Understanding which facility types and equipment categories most need our guidance.
3. Sharing of Information
Diagnostic Kitchen does not sell or rent your personal information to third parties. However, we may share information with:
- Service Providers: We may engage third-party vendors to assist with website hosting, analytics, email delivery, and customer support. These processors are contractually bound to use your information only as necessary to provide these services.
- Legal Requirements: We may disclose information if required by law, court order, or government request, or to protect the rights, privacy, safety, or property of Diagnostic Kitchen and our users.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, respond to your inquiries, and comply with legal obligations. Contact form data and inquiry records are typically retained for up to two years unless you request deletion. Analytics data is generally retained for up to 12 months. You may request deletion of your data at any time by contacting us.
5. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to Access: You may request a copy of the personal information we hold about you.
- Right to Correction: You may request that we correct inaccurate or incomplete information.
- Right to Deletion: You may request that we delete your personal information, subject to legal retention requirements.
- Right to Opt-Out: You may opt out of marketing communications and certain analytics tracking at any time.
- Right to Data Portability: You may request your information in a portable format.
To exercise any of these rights, please contact us using the information provided below.
6. Security
Diagnostic Kitchen implements reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Third-Party Links
Our website may contain links to external resources, references, or partner sites. This Privacy Policy applies only to Diagnostic Kitchen's website. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any external sites before providing your information.
8. Children's Privacy
Diagnostic Kitchen is designed for facility managers, kitchen planners, and professional users. We do not knowingly collect personal information from children under the age of 13. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account.
9. International Data Transfers
Diagnostic Kitchen is based in Alexandria, Egypt. If you are accessing our site from outside Egypt, please be aware that your information may be transferred to, stored in, and processed in Egypt and other countries where our service providers operate. By using our site, you consent to such transfers.
10. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a privacy concern, please contact us:
11. Policy Updates
Diagnostic Kitchen may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last updated" date at the top of this policy and, when appropriate, by sending you an email notification. Your continued use of our site following the posting of changes constitutes your acceptance of the updated Privacy Policy.